Faq Help Center
FAQ : GET SOLUTIONS TO ANY ISSUES YOU HAVE ENCOUNTERD OR ANSWERS YOU NEED.
FAQ :Warranty Program
FAQ: Mattresses covered by warranty are awarded cover on the core material used to make the mattress, improperli fitted fabric a damage during packaging and deliver by the company or merchant, for the amount of time stipulated . NOTE THAT THE WARRANT DOESN’T COVER DAMAGE THAT IS CAUSED INTENTIONALY. Read OUR REFUNDS AND RETURN POLICY for more information.
FAQ: Returns and refunds can be initiated through the following options.
- Contact your supply agent (if applicable)
- Submit a return email at support@mimihome.ke start your email with: Returns, include product type, date of purchse, and item tracking number (if purchase was made on website)
- Returning the item to the physical location of purchase e.g. shop, supermarket, showroom or our store.
- Contact our QR support team on phone: 0726 885 885 , email: support@mimihome.ke or engage us on our website chat suport Help Center.
Read OUR REFUNDS AND RETURN POLICY for more information.
We offer the following shipping methods within Kenya. We provide in house courier services, parcels, and pickup for individuals who prefer this option.
FAQ: Returns on all items are only valid for within and up to 30 days from date purchase. After 30 days only items covered by warrant may be returned. The items may be returned if the are defective, of wrong physical description, or damaged during deliveries coverd by the company.
Returns and refunds can be initiated through the following options.
- Contact your supply agent (if applicable)
- Submit a return email at support@mimihome.ke start your email with: Returns, include product type, date of purchse, and item tracking number (if purchase was made on website)
- Returning the item to the physical location of purchase e.g. shop, supermarket, showroom or our store.
- Contact our QR support team on phone: 0726 885 885 , email: support@mimihome.ke or engage us on our website chat suport Help Center.
Read OUR REFUNDS AND RETURN POLICY for more information.
FAQ: Yes! returns are coverd for the all product within 30 days. NOTE THAT THE WARRANT DOESN’T COVER DAMAGE THAT IS DONE INTENTIONALY. Read OUR REFUNDS AND RETURN POLICY for more information.
All coupons and discounts shall be verified by our systems. Any coupons or discounts that are unrecognized by our systems will need review by us to file claim discounts and coupons that appear unrecognized contact: support@mimihome.ke start email with: Coupons and discounts verification. Include type of item/s dicounted, coupon number and refferal code-(if applicable.) Read OUR REFUNDS AND RETURN POLICY for more information.
Cant find an answer? ask us
FAQ : Returns & Exchanges
FAQ: Yes! returns and exchange of orders is allowed under certain conditions. Read OUR REFUNDS AND RETURN POLICY for more information.
FAQ: Returns on all items are only valid for within and up to 30 days from date purchase. After 30 days only items covered by warrant may be returned. The items may be returned if the are defective, of wrong physical description, or damaged during deliveries coverd by the company.
Yes! stay updated with our news letter to get notified whenever sales are running
No Discounts for products are only valid for new products.
Feel free to contact us through our Email info@mimihome.ke or support@mimihome.ke or make your submission in the messaging section above and we will respond to you promptly.
Mattresses coverd by warranty are awarded cover on the core material used to make the mattress, improperli fitted fabric a damage during packaging and deliver by the company or merchant, for the amount of time stipulated . NOTE THAT THE WARRANT DOESN’T COVER DAMAGE THAT IS DONE INTENTIONALY. Read OUR REFUNDS AND RETURN POLICY for more information. For more info on waranty and best practices read here.
Returns and refunds can be initiated through the following options.
- Contact your supply agent (if applicable)
- Submit a return email at support@mimihome.ke start your email with: Returns, include product type, date of purchse, and item tracking number (if purchase was made on website)
- Returning the item to the physical location of purchase e.g. shop, supermarket, showroom or our store.
- Contact our QR support team on phone: 0726 885 885 , email: support@mimihome.ke or engage us on our website chat suport Help Center.
We offer the following shipping methods within Kenya. We provide in house courier services, parcels, and pickup for individuals who prefer this option.
Returns on all items are only valid for within and up to 30 days from date purchase. After 30 days only items covered by warrant may be returned. The items may be returned if the are defective, of wrong physical description, or damaged during deliveries coverd by the company.
Yes! returns are coverd for the all product within 30 days. NOTE THAT THE WARRANT DOESN’T COVER DAMAGE THAT IS DONE INTENTIONALY. Read OUR REFUNDS AND RETURN POLICY for more information.
FAQ: Shipping & recent orders
FAQ: Knowing how your package shipped is only possible by getting specific details from the sender or by using the tracking number. There is no way for a third party to know the specific shipping carrier, service, and path your package took without this information.
Why your package might not be there
There was a routing error. If the tracking number was recycled, it might show an old delivery status from a previous shipment. Less commonly, the package might have been sent to the wrong Post Office for delivery.
The carrier scanned it early. Delivery drivers sometimes scan packages as “Delivered” while on their route to save time, with the item arriving later that day or on the next business day.
It was hidden for safety. The carrier may have placed the package out of plain sight to prevent theft. Check behind bushes, near a back entrance, in a garage, or any other location where it could be concealed.
A neighbor has it. A carrier may have accidentally delivered the package to a neighbor’s house. It’s also possible a neighbor picked it up for safekeeping.
It’s being held at the Post Office. The item may be too large for your mailbox, requires a signature, or the carrier could not find a safe place to leave it. In this case, it’s being held at your local Post Office for pickup.
The arrival time of a package depends on a variety of factors, including the shipping method, the origin and destination, and potential delays. The most accurate way to find out is to use the tracking number provided.
We are open from Monday to Friday from 08:00am to 05:00am and Saturday from 08:00am to 12:00pm. Feel free to make your oders on our website out of working hours.
You will be notified through the contact email provided as soon as the shipping process begins, at this point you can use your tracking number to track your order.
Your tracking number may not be updating because it hasn’t been scanned by the carrier, there’s a delay in the transit or processing chain, the tracking number is incorrect, the package is stuck in customs, or the delivery service has an issue with its system.
